Processing Contract

How we handle the data you entrust us with

Definition of terms

1. The terms "primaERP", "User", "Contracting Parties", "Terms", "Service" have the same meaning the Terms of Service.
2. The license agreement is deemed to be conclude by agreeing to the Terms & Conditions published at https://www.primaerp.com/en_us/information/terms/ by the User.
3. Within this legal relationship, primaERP will be the administrator of the User’s personal data for the purpose of implementing a contractual relationship and for marketing purposes under Article 4 point 7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and the free movement of such data and the repeal of Directive 95/46 / EC (General Regulation on the protection of personal data) (hereinafter: "GDPR").

What data do we process?

1. The databases store information and all application data that you enter.
2. We process your data only for the purpose of providing the primaERP service under the terms of use and technical support within the scope of normal personal data.
3. We undertake to process the personal data entered by the User into primaERP only for the purpose of technically securing the operation of the service (data storage, backup and the proper running and functioning of the service).

What do we do with the data and how do we process it?

1. Personal data are processed to perform all the activities required to provide the service in the forms of the terms of use (including, for example, support).
2. We undertake to process the User’s personal data to the extent and for the purposes set forth in this Contract. PrimaERP will collect, store on information carriers, keep and delete personal information as part of processing.
3. The User grants primaERP general permission to involve another personal data processor in the processing of personal data. PrimaERP must impose on its subcontractors in the position of personal data processors the same data protection obligations as set out in these terms.
4. The list of subcontractors is available at https://www.primaerp.com/en_us/information/processors/
5. If you want to be informed about future changes in the list of subcontractors, you can request it by writing to support@primaerp.com. We will inform you, no later than 14 days before the change is made. You can object within a given deadline These objections must include a documented violation of the given sub-contractor’s privacy policy.
6. In serious cases where data security or service performance is compromised, we have the right to change subcontractors without prior notice. We will remind you of such a change ex-post and this is without prejudice to your right to express a legitimate objection.
7. We undertake that the processing of personal data will be ensured in particular in the following ways:
   • We have adopted and will maintain technical and organizational measures appropriate to the degree of risk to prevent unauthorized or accidental access to, the modification, destruction or loss of data, unauthorized transfers, other unauthorized processing, and other misuse.
   • Authorized persons of primaERP, who process personal data under these terms are required to maintain confidentiality about personal data and security measures whose disclosure would jeopardize their security. We will ensure their demonstrable commitment to this duty, and this obligation of the authorized persons will last even after the termination of the employment or other relationship with primaERP.

The right to export data

You have the right at any time to export your data directly in the application, in the account settings section, in the backup item (tenant.primaerp.com/accounts/backup). Another way to export data is through the API.

Deleting data

1. An account can be canceled at any time by the account owner by clicking on the "Disable Account" link in the Web Application Settings section. This is the sole responsibility of the User. PrimaERP will erase all User data associated with the Service 90 days after deactivation of the account.
2. If any User account remains inactive for 9 months, it will be canceled. PrimaERP erases all data associated with the Service 90 days after the account is canceled.
3. It will also irrevocably remove data from your backups within 97 days of canceling your account.
4. Violations of any part of the Terms by the User may be grounds for the immediate cancellation of the User’s account and the deletion of all data associated with it.
5. Once you cancel your primaERP account, we still store the following data:
   • Correspondence and online interviews that the User had when solving their email support queries or other online chat tools (such as Intercom, Facebook Messenger, Twitter, ...)
   • Completed polls

The duration of the Processing Contract and expiry

1. The duration of the Processing Contract is dependent on the duration of the Contract; therefore, the effectiveness of the Processing Contract is maximally the length of the duration of the Contract.
2. If the Contract expires, the effectiveness of the Processing Contract is terminated the same day.
3. We undertake that, even after termination of the Processing Contract, we will maintain confidentiality about the Personal Data we have access to in connection with the performance of the Contract and will continue to comply with the security measures to protect these Personal Data of the User under the Processing Contract and to maintain confidentiality about these security measures.